Call Center Sales Rep - $18 per Hour Plus Commission & Incentives - SPECTRUM
Our agents earn an hourly base pay of $18.
00 along with lucrative commission and incentives for a target hourly earnings of $26.
19/hour or $54,471 annuallyTop performers can earn $81,000, plus incentivesYou may also qualify for free internet, TV and phone services (restrictions do apply)JOB SUMMARY Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers and solicit existing customers by selling them additional products and servicesMAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experienceEstablish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactionsConsistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniquesRespond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etcEffectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniquesIdentify and maximize upselling and cross selling sales opportunitiesAbility to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales functionHave a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customersAcquire and demonstrate thorough knowledge of competitors' pricing, packaging and products in an effort to discuss side by side comparisons of Charter's and competitors' products and servicesPromote and communicate current marketing campaigns and promotionsWork with other departments, as necessary, to resolve customer issuesPerform other duties as required by supervisorREQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to communicate with customers and colleagues in a clear, straight forward and professional manner Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals Demonstrated computer and consumer electronics skills Ability to use personal computer and appropriate software applications to include billing system and other role-related tools Effective verbal and written communication skills Effective organizational skills Ability to prioritize and organize effectively Ability to show judgment and initiative and to accomplish job duties Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone) Ability to perform job at workstation for prolonged periods of time Ability to work variable hours; may include weekends, holidays, and split days off Required Education High school diploma or equivalent Required Related Work Experience and Number of Years Call center sales experience preferred - 2 WORKING CONDITIONS Office environment SIB120 2024-32224 2024 Here, employees don't just have jobs, they build careersThat's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of lifeA qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Recommended Skills Billing Call Centers Communication Coordinating Courtesy Curiosity Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
00 along with lucrative commission and incentives for a target hourly earnings of $26.
19/hour or $54,471 annuallyTop performers can earn $81,000, plus incentivesYou may also qualify for free internet, TV and phone services (restrictions do apply)JOB SUMMARY Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers and solicit existing customers by selling them additional products and servicesMAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experienceEstablish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactionsConsistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniquesRespond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etcEffectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniquesIdentify and maximize upselling and cross selling sales opportunitiesAbility to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales functionHave a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customersAcquire and demonstrate thorough knowledge of competitors' pricing, packaging and products in an effort to discuss side by side comparisons of Charter's and competitors' products and servicesPromote and communicate current marketing campaigns and promotionsWork with other departments, as necessary, to resolve customer issuesPerform other duties as required by supervisorREQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge Ability to read, write, speak and understand English Ability to communicate with customers and colleagues in a clear, straight forward and professional manner Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals Demonstrated computer and consumer electronics skills Ability to use personal computer and appropriate software applications to include billing system and other role-related tools Effective verbal and written communication skills Effective organizational skills Ability to prioritize and organize effectively Ability to show judgment and initiative and to accomplish job duties Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone) Ability to perform job at workstation for prolonged periods of time Ability to work variable hours; may include weekends, holidays, and split days off Required Education High school diploma or equivalent Required Related Work Experience and Number of Years Call center sales experience preferred - 2 WORKING CONDITIONS Office environment SIB120 2024-32224 2024 Here, employees don't just have jobs, they build careersThat's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of lifeA qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Recommended Skills Billing Call Centers Communication Coordinating Courtesy Curiosity Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
